TNW MACHINERY AND EQUIPMENT CO., LIMITED

FAQ

1. What is your payment terms?
T/T, West Union in advance.
Pls note:
TNW machinery and equipment co., limited is only used for making quotations, when receiving payments from customers, we use our partner companies to receive payments for financial convenience.
1) If goods are delivered by sea or by airline compay which need formal Customs Declaration, payment is made to YANTAI MEDGEAR CO., LTD
2) If goods are delivered by international courier or customer's forwarder, payment is made to SHANDONG MACHINERY INTERNATIONAL CORP LTD or West Union.


2. How long will you send parts after cutomer making payment?
We'll prepare parts and hand them to international couriers with 3-5 working days after payment received. It'll take around 4-7working days for courier to deliver parts to you.
For big orders or long leadtime parts, we'll make plans and keep customer updated.


3. Except for the brands you mentioned in website, do you also supply other brands parts?
Yes, if the machine brands and their parts are available in China, pls provide enough information, such as part numbers and model no., etc., we'll do our best to source the parts and machines for you.
We are aiming to become your reliable, trustable and supportable supplier in China, and providing you one-stop convenient service and solutions.

4. What are your usual delivering methods?
1) By international courier: this is suitable for small orders or urgent orders which order weight is within 120kgs.
2) By airline company: this is suitable for medium orders which order weight is around or exceed 120kgs.
3) By sea: this is suitable for big orders, machines, orders that not in hurry or parts with big volume which can't be delivered by air.

If you have any other questions or inquiries, we highly welcome you to contact us at any time by following:
Skype: live:tnwmachinery
Email: tnwmachinery@163.com
           tnw@tnwmachinery.com
Whatsapp: +86 18500818343
We'll reply to you ASAP.
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